How Dynamics Customer Service Improves Case Management Through Centralization
One of the biggest challenges in customer support is scattered information. Traditional setups force agents to search through emails, spreadsheets, and disconnected tools just to understand a single issue. This wastes time and increases frustration for both agents and customers.
Dynamics Customer Service centralizes every case into one complete record. Customer history, previous conversations, related orders, and notes are all visible in one place.
Read more at : https://vastasys.com/dynamics-....365-customer-service
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