Looking Beyond Tickets with Customer Insights
Customer Insights takes a step back from individual interactions. Instead of focusing on one ticket or one conversation, it helps teams identify patterns in customer behaviour over time.
By consolidating data from multiple systems and channels, Customer Insights reveals trends such as repeat issues, shifting behaviour, or differences between customer groups. This broader view helps teams understand why things are happening, not just what happened.
Read more at : https://evolvous.com/crm-consulting-services/
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